State stipulated jewelry return and exchange system
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State stipulated jewelry return and exchange system
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The state stipulates that the jewelry return and exchange system is as follows:
1. It can be returned within 7 days from the date of receipt of the product, and the goods can be replaced for 15 days; Not firm, affecting use; precious metals, jewelry and inlaid products are not conforming to the number of invoices or jewelry signed bids; those who have been identified by the legal authorization department as unqualified products; yellow and platinum jewelry on the surface Hammer marks affect the appearance; gold, platinum, platinum products and gold content of precious metals, jewelry and inlaid products are labeled with insufficient invoices or jewelry signed; , Potal, pollution, broken, deformation, cracking, loosening, stone drop, rubbing marks, etc.
[Legal basis]
"Protection Law of the People's Republic of China Consumer Rights"
It 24 [Return, replacement, repair obligations] provided by operators or services does not meet quality requirements In accordance with national regulations, parties agreed to return, or require operators to perform their obligations such as replacement and repair. If there is no state regulations and the parties agreed, consumers can return the goods within seven days from the date of receiving the product; if the conditions for the legal termination of the contract after seven days, the consumer can return the goods in time and not meet the legal termination of the contract, they may require the operator to perform the performance Obligations such as replacement and repair.
If in accordance with the provisions of the previous paragraphs, the operator shall bear the necessary costs such as transportation. Article 25 [No reason return system] The operator uses the Internet, television, telephone, mail order and other methods to sell goods. Consumers have the right to return the goods within seven days from the date of receipt of the goods, and there is no need to explain the reason, except for the following products, except the following products :
(1) Consumers set;
(2) Fresh and easy to rot;
(3) Online download or digital products such as audiovisual products and computer software unpacked by consumers ;
(4) newspapers and journals delivered.
Except for the goods listed in the previous paragraph, other goods that are not suitable for returning the goods according to the nature of the product and the consumer are not suitable for returning the goods when they buy.
The goods for consumer return should be intact. The operator shall return the commodity price paid by the consumer within seven days from the date of receiving the return of the goods. The freight of the return of goods shall be borne by consumers; if the operator and consumer have another agreement, it shall be according to the agreement.