1 thought on “Service Quality Month Campaign Summary”
Kenneth
Civilized etiquette is the fine tradition of the Chinese nation and an important part of each of us moral quality and behavioral norms. Want to know more about the summary of the service quality month activity? If you want, please pay attention to the summary column at any time! : to further improve the medical quality and service level, create a harmonious, healthy, positive and upward At the working atmosphere, our center set December 20xx as "service quality month", and conducted a comprehensive service quality improvement activity in various departments (sites). The development of the event is summarized as follows: . The leaders attach importance to the smooth development of the event . The Implementation Plan of the "Service Quality Month" activities, clarify the content and implementation steps, and publicize the plan to the wall at the same time, and take the initiative to accept the supervision of the masses. The second is to convene a "service quality month" activity mobilization conference to use briefing, WeChat and other methods to promote activities to create a good atmosphere of activity. The third is to formulate the department (site) rectification accounts by the outstanding problems and weak links in the work of various departments (sites), and led by the Director of the Functional Section to set up 7 supervision teams to complete the accounts of various departments (stations) of various departments (stations) accounts. Inspection and guidance. Through the above measures, the smooth development of the event is effectively guaranteed. . Multiple measures to promote the quality of service to the new level 1. With the opportunity of publicity day to popularize health education knowledge. December 1, 20xx is the 27th "World AIDS Day". On this day, our center and the Town AIDS Prevention and Control Group, Population Family Planning and Health Bureau and other departments jointly launched a "World AIDS Day" propaganda activity to explain in detail the protection knowledge of AIDS communication and popular characteristics to the general public. Let the general public understand AIDS more clearly, do a correct understanding and scientific prevention, and move towards "zero" AIDS. In order to attract more citizens to participate in the activities, we also provide services such as health consultation and blood pressure measurement, and distribute small gifts such as a poker cards with common sense of AIDS. According to statistics, a total of 500 health publicity pages, 500 players, 1500 condoms, and 350 service groups. The event achieved the expected results. 2. All members participate in cleaning activities and create a comfortable medical environment. In order to create a clean and comfortable medical treatment and work environment, our center specially designated December 11th, 20xx as the "Environment Cleaning Day". The staff of each department (site) were responsible for their respective work areas, carried out environmental cleaning, rubbed ash, cleaned up Spider webs, remove garbage and water accumulation, organize objects to make it clean and orderly, ensure that the ground is clean, air is fresh, and the items are placed in an orderly manner. In addition, we have also formulated a system rectification system for the department (site), requiring various departments (sites) to carry out at least once a month on the basis of daily sanitary cleaning and environmental disinfection. Standardize, put various items, ensure that the items are organized, and create a warm medical environment for patients. 3. Carry out service etiquette and communication skills training. Civilized etiquette is the fine tradition of the Chinese nation and an important part of each of us moral quality and behavioral norms. As a first -line medical staff, the importance of civilized etiquette is self -evident every day to face patients. To this end, our center conducted two training etiquette and communication skills training on December 15 and December 23, 20xx. The course ranges from the needs of patients to the needs of patients to serving patients; from the principle of service etiquette, to the image of medical staff; from the correct words of receiving the patient, to the many details of the communication between doctors and patients. Comprehensive and practical. In addition, through the photo materials collected, compared with colleagues or good or bad examples around them, and use the form of "everyone to find faults" to guide everyone to learn related knowledge in entertainment. 4. Hold a "moral lecture" to promote noble medical ethics. On December 23, 20xx, the Dalang Town Community Health Service Center held the 18th "Moral Lecture Hall", the theme of "Medical Sacred", attracting 125 employees to participate. The lecture hall talked about the people around him and the people around him. The form of the people around me tells the deeds of the Changtang station director of the Changtang and "good people in Dongguan" Wang Tianyong. He was moved to the elderly for the elderly for the elderly for the elderly for the elderly in the elderly. all staff. Everyone said that Dr. Wang should be loyal to the duty, enthusiastic public welfare, and caring for patients. 5. Each department (site) set off a "comparison service, competition quality" boom. The front line of service is active, and it basically provides services before the patient's opening. Prevent the vaccination outpatient clinic at the peak period of people, appropriately increase the registration window and inoculation room, and try to avoid the phenomenon of "long dragons". The doctor group invited experts from higher -level hospitals to teach, "going global" -sending business backbones to study through "please" and continuously improve business skills. The nursing team publicized the "civilized term" and "service forbidden language" to the wall, and all members signed a service commitment to make a service commitment to bring high -quality care to each patient through the supervision and self -spur of the masses. The pharmacy group carried out a service quality questionnaire survey to improve the problems reflected by the masses. The toll team strengthens the training of social security policies and toll operation skills. Auxiliary sections such as inspection, radiation, and functions jointly carried out self -inspection and self -correction discussion activities, combined self -criticism and mutual criticism, and jointly searched for lack of work and optimized and improved. Each site can also be implemented and rectified in accordance with the content of the account, effectively improve service attitude, improve service quality, optimize service processes, and harmonious doctor -patient relationships. 6. Carry out the evaluation of mass satisfaction. From December 26th to December 31st, the medical office of our center and volunteer service stations jointly carried out the evaluation of mass satisfaction. The personnel service situation is evaluated by the patient's "satisfaction", "general", and "dissatisfaction" of the staff who serve them, and consults the patient's opinions and suggestions on the service of our center. A total of more than 400 patients cooperated with the investigation to obtain 1080 evaluation information and 26 opinions and suggestions. The staff who were evaluated covered more than 90%of the first -line workers in the center of the center. The results of the survey: "satisfaction" 1032, "general" 42, "dissatisfied" 6, and the general satisfaction of the masses reached 95.56%. 7. Write a summary report and experience. According to the requirements of the plan, each department (site) submits a "service quality month" summary report, and each staff member submits a experience. As of January 8th, 20xx, 28 subjects (sites) summarized reports and 215 personal experiences have been received, and the rate of submission on time is 100%and 97.73%, respectively. At the same time, we have also received suggestions and opinions from many staff on improvement work. For example, install the call system in the central outpatient department, install the loudspeaker in the registered and toll windows of the site, and provide patients with small quilts and warm water for patients in the infusion area. Bags, etc., these will be considered into the next step planning plan. . The "Service Quality Month" activity has achieved expected results In this short month, if you want to make the service quality of all staff in the center immediately change, it is obviously impossible of. However, we can feel that through a series of activities of "service quality", the overall service awareness of our staff has increased and the service concept has changed. This has achieved our expected purpose. Strengthening and improving service quality is a long -term task. We will summarize the good experience and practices of the "Service Quality Month" activities, explore and establish a long -term mechanism, reflect long -term effects, achieve continuous improvement, and gradually move from quantitative change to qualitative change! : On the afternoon of July 1, the launching ceremony of Xingxian Xiangshun Property Service Co., Ltd. was officially launched in the studio of the Xiangshun Comprehensive Building. Famous employees participated in this ceremony and cheered for the launch of the "Service Quality Month" activity. During the launching ceremony, the group's relevant leaders pointed out that high -quality property management services are the inherent driving force for promoting the continuous progress of the Xiangshun brand, and it is the continuous promotion of the development and sales of Xiangshun Building. The intimate service stems from the strong support of the owners of the community; by improving the quality of the community, creating a civilized and warm "home" for the owners and the affirmation of the owner is the ultimate goal of our "service quality month". It is reported that the "service quality month" activity of Xiangshun Property will last for 2 months (July-August), with a total of three stages-the preliminary planning preparation stage, the promotion stage of the event, the activity summary and evaluation stage. The this event will be carried out at the same time in all sizes under the jurisdiction of Xiangshun Property. By holding a series of dispersion, promotion of civilized terms, civilized service knowledge contests, conferences and suggestions, evening party, the leadership reception date of the property company's general management office, etc. Activities, build a new civilized and polite community with the owners, sing civilized words, do civilized things, and be the horn of civilized people. At the same time, Xiangshun Property Co., Ltd. promised to actively improve the quality of service, provide more professional and thoughtful services for the owners, and jointly build a peaceful and harmonious Xiangshun community family with the majority of owners of Xiangshun.
Civilized etiquette is the fine tradition of the Chinese nation and an important part of each of us moral quality and behavioral norms. Want to know more about the summary of the service quality month activity? If you want, please pay attention to the summary column at any time!
:
to further improve the medical quality and service level, create a harmonious, healthy, positive and upward At the working atmosphere, our center set December 20xx as "service quality month", and conducted a comprehensive service quality improvement activity in various departments (sites). The development of the event is summarized as follows:
. The leaders attach importance to the smooth development of the event
. The Implementation Plan of the "Service Quality Month" activities, clarify the content and implementation steps, and publicize the plan to the wall at the same time, and take the initiative to accept the supervision of the masses. The second is to convene a "service quality month" activity mobilization conference to use briefing, WeChat and other methods to promote activities to create a good atmosphere of activity. The third is to formulate the department (site) rectification accounts by the outstanding problems and weak links in the work of various departments (sites), and led by the Director of the Functional Section to set up 7 supervision teams to complete the accounts of various departments (stations) of various departments (stations) accounts. Inspection and guidance. Through the above measures, the smooth development of the event is effectively guaranteed.
. Multiple measures to promote the quality of service to the new level
1. With the opportunity of publicity day to popularize health education knowledge. December 1, 20xx is the 27th "World AIDS Day". On this day, our center and the Town AIDS Prevention and Control Group, Population Family Planning and Health Bureau and other departments jointly launched a "World AIDS Day" propaganda activity to explain in detail the protection knowledge of AIDS communication and popular characteristics to the general public. Let the general public understand AIDS more clearly, do a correct understanding and scientific prevention, and move towards "zero" AIDS. In order to attract more citizens to participate in the activities, we also provide services such as health consultation and blood pressure measurement, and distribute small gifts such as a poker cards with common sense of AIDS. According to statistics, a total of 500 health publicity pages, 500 players, 1500 condoms, and 350 service groups. The event achieved the expected results.
2. All members participate in cleaning activities and create a comfortable medical environment. In order to create a clean and comfortable medical treatment and work environment, our center specially designated December 11th, 20xx as the "Environment Cleaning Day". The staff of each department (site) were responsible for their respective work areas, carried out environmental cleaning, rubbed ash, cleaned up Spider webs, remove garbage and water accumulation, organize objects to make it clean and orderly, ensure that the ground is clean, air is fresh, and the items are placed in an orderly manner. In addition, we have also formulated a system rectification system for the department (site), requiring various departments (sites) to carry out at least once a month on the basis of daily sanitary cleaning and environmental disinfection. Standardize, put various items, ensure that the items are organized, and create a warm medical environment for patients.
3. Carry out service etiquette and communication skills training. Civilized etiquette is the fine tradition of the Chinese nation and an important part of each of us moral quality and behavioral norms. As a first -line medical staff, the importance of civilized etiquette is self -evident every day to face patients. To this end, our center conducted two training etiquette and communication skills training on December 15 and December 23, 20xx. The course ranges from the needs of patients to the needs of patients to serving patients; from the principle of service etiquette, to the image of medical staff; from the correct words of receiving the patient, to the many details of the communication between doctors and patients. Comprehensive and practical. In addition, through the photo materials collected, compared with colleagues or good or bad examples around them, and use the form of "everyone to find faults" to guide everyone to learn related knowledge in entertainment.
4. Hold a "moral lecture" to promote noble medical ethics. On December 23, 20xx, the Dalang Town Community Health Service Center held the 18th "Moral Lecture Hall", the theme of "Medical Sacred", attracting 125 employees to participate. The lecture hall talked about the people around him and the people around him. The form of the people around me tells the deeds of the Changtang station director of the Changtang and "good people in Dongguan" Wang Tianyong. He was moved to the elderly for the elderly for the elderly for the elderly for the elderly in the elderly. all staff. Everyone said that Dr. Wang should be loyal to the duty, enthusiastic public welfare, and caring for patients.
5. Each department (site) set off a "comparison service, competition quality" boom. The front line of service is active, and it basically provides services before the patient's opening. Prevent the vaccination outpatient clinic at the peak period of people, appropriately increase the registration window and inoculation room, and try to avoid the phenomenon of "long dragons". The doctor group invited experts from higher -level hospitals to teach, "going global" -sending business backbones to study through "please" and continuously improve business skills. The nursing team publicized the "civilized term" and "service forbidden language" to the wall, and all members signed a service commitment to make a service commitment to bring high -quality care to each patient through the supervision and self -spur of the masses. The pharmacy group carried out a service quality questionnaire survey to improve the problems reflected by the masses. The toll team strengthens the training of social security policies and toll operation skills. Auxiliary sections such as inspection, radiation, and functions jointly carried out self -inspection and self -correction discussion activities, combined self -criticism and mutual criticism, and jointly searched for lack of work and optimized and improved. Each site can also be implemented and rectified in accordance with the content of the account, effectively improve service attitude, improve service quality, optimize service processes, and harmonious doctor -patient relationships.
6. Carry out the evaluation of mass satisfaction. From December 26th to December 31st, the medical office of our center and volunteer service stations jointly carried out the evaluation of mass satisfaction. The personnel service situation is evaluated by the patient's "satisfaction", "general", and "dissatisfaction" of the staff who serve them, and consults the patient's opinions and suggestions on the service of our center. A total of more than 400 patients cooperated with the investigation to obtain 1080 evaluation information and 26 opinions and suggestions. The staff who were evaluated covered more than 90%of the first -line workers in the center of the center. The results of the survey: "satisfaction" 1032, "general" 42, "dissatisfied" 6, and the general satisfaction of the masses reached 95.56%.
7. Write a summary report and experience. According to the requirements of the plan, each department (site) submits a "service quality month" summary report, and each staff member submits a experience. As of January 8th, 20xx, 28 subjects (sites) summarized reports and 215 personal experiences have been received, and the rate of submission on time is 100%and 97.73%, respectively. At the same time, we have also received suggestions and opinions from many staff on improvement work. For example, install the call system in the central outpatient department, install the loudspeaker in the registered and toll windows of the site, and provide patients with small quilts and warm water for patients in the infusion area. Bags, etc., these will be considered into the next step planning plan.
. The "Service Quality Month" activity has achieved expected results
In this short month, if you want to make the service quality of all staff in the center immediately change, it is obviously impossible of. However, we can feel that through a series of activities of "service quality", the overall service awareness of our staff has increased and the service concept has changed. This has achieved our expected purpose. Strengthening and improving service quality is a long -term task. We will summarize the good experience and practices of the "Service Quality Month" activities, explore and establish a long -term mechanism, reflect long -term effects, achieve continuous improvement, and gradually move from quantitative change to qualitative change!
:
On the afternoon of July 1, the launching ceremony of Xingxian Xiangshun Property Service Co., Ltd. was officially launched in the studio of the Xiangshun Comprehensive Building. Famous employees participated in this ceremony and cheered for the launch of the "Service Quality Month" activity.
During the launching ceremony, the group's relevant leaders pointed out that high -quality property management services are the inherent driving force for promoting the continuous progress of the Xiangshun brand, and it is the continuous promotion of the development and sales of Xiangshun Building. The intimate service stems from the strong support of the owners of the community; by improving the quality of the community, creating a civilized and warm "home" for the owners and the affirmation of the owner is the ultimate goal of our "service quality month".
It is reported that the "service quality month" activity of Xiangshun Property will last for 2 months (July-August), with a total of three stages-the preliminary planning preparation stage, the promotion stage of the event, the activity summary and evaluation stage.
The this event will be carried out at the same time in all sizes under the jurisdiction of Xiangshun Property. By holding a series of dispersion, promotion of civilized terms, civilized service knowledge contests, conferences and suggestions, evening party, the leadership reception date of the property company's general management office, etc. Activities, build a new civilized and polite community with the owners, sing civilized words, do civilized things, and be the horn of civilized people. At the same time, Xiangshun Property Co., Ltd. promised to actively improve the quality of service, provide more professional and thoughtful services for the owners, and jointly build a peaceful and harmonious Xiangshun community family with the majority of owners of Xiangshun.